FAQ | Navette Aéroports transport Privé paris Disneyland

Frequently Asked Questions

How to make my reservation for a transfer from Paris to airport ?

The private shuttle service VTC Disney offers various ways to make your reservation for your next transfer to or from Paris airports.

By Phone : +33 6 95 34 77 65‬
Complete the online quote form
By Mail : vtcdisney77@gmail.com

You will then receive a confirmation by email or SMS, as well as an electronic invoice, if you have chosen online payment.

What are your office opening hours and transfer times?

The offices of VTC Disney welcome you from monday to sunday from 9h to 12h and from 13h to 19h
Our private shuttle service with driver operates 24/7, even on public holidays. For more information, consult our services in detail or contact us.

How can I pay for my transfer reservation?

Check or cash with the driver.

For any transfer service between Paris and Roissy-CDG airport, Paris-Orly, Beauvais or the Parisian train stations, you can pay your reservation by check or cash with the driver VTC Disney .

Booking VTC Disney online : payment with visa card

If you have booked your private shuttle online on our website, you can pay by credit card. Once your reservation made by phone or via the form of our website, you will receive an invoice in your mailbox. The payment of your reservation by credit card is made via PAYPAL for a more secure payment.

Is your website secure?

We use the PAYPAL secure payment system for the online payment by credit card of a private transport service with driver VTC Disney . All our rates are fixed in advance. Feel free to request your free quote on our website.

Do children pay?

Yes, children are considered as people transported. Their presence is included in the tariff proposed by VTC Disney for any private shuttle service with driver, upscale and comfortable, to Paris airports, train stations or Eurodisney Park.

Do you provide baby seats?

Yes, our tailor-made private transfer services include baby seats. You can request a free baby seat and / or booster seat, within the limit of one baby seat and two booster seats maximum per vehicle, when booking your private shuttle VTC Disney .

How far in advance do I have to book?

We recommend that you book your private transport service at least 48 hours in advance, to or from Paris airports, Montparnasse, Saint-Lazare or Gare du Nord railway stations. Thus, our team will be able to process your booking. Our private vehicles with driver are at your disposal every day 24/24, even on Sundays and public holidays. Do not hesitate to call on VTC Disney for your next Paris airport transfer!

Can you ensure a last minute transfer?

Your flight schedule has been shifted? You had to change your business trip or your personal trip? If you need a transfer to or from Roissy-CDG, Orly or Beauvais airports in an emergency, contact us by phone. We will organize your transfer as soon as possible.

What happens if I want to cancel my reservation?

You have a last minute stop and you need to cancel your transfer reservation? Here are our terms of cancellation fees:

Cancellation 48 hours before: No fees
Cancellation less than 48h before: 50% fee
Same day cancellation: 100% fee

Where will I find the vehicle of VTC Disney on my arrival at the airport (or station)?

When you get off the plane or the arrival of your train, your private driver VTC Disney is calling you. It is therefore imperative to turn on your mobile phone in order to be reachable. For a tailor-made transport service, you can also request that the driver VTC Disney You will be waiting at the baggage claim exit with a sign in your name (or on the station platform for train travel).

Also check out our meeting points with private shuttle drivers VTC Disney .
In case of problems you can contact the service number planning.

What happens if I'm late?

The pick-up times must be respected. In case of delay of more than 5 minutes, it is imperative to contact us.

What happens if my flight (or train) is delayed?

When you book online, you can enter the number of your flight or train and its provenance. We can follow your arrival schedule on the internet. If your means of transport is late, we adapt our schedule to welcome you on your arrival. The driver VTC Disney waits an hour after your arrival time. After this time and without any news from you, he will be forced to leave. We recommend that you keep your mobile phone open in order to be reachable.

Why do I need to fill in the details of my trip (flight number, name of the airline, airport of departure ...)
to pick me up at the airport?

The answer has already been answered for the previous question. See above.

What should I do if your office is closed when I arrive?

If you call us outside opening hours, please follow the instructions of the voicemail, or those specified on the confirmation of your reservation sent by email.

What do your vehicles look like?

Our private vehicles with driver are sedans and minibuses of the German brand Mercedes. Our fleet of private shuttles VTC Disney can accommodate up to 8 passengers maximum. Our cars are spacious and comfortable. Enjoy an air-conditioned space, non-smoking and equipped with a GPS system for a comfortable ride to or from Paris airports and in complete safety.

What are the places of pick up and drop-off?

VTC Disney offers a private shuttle service with chauffeur tailored. Tell us the time and your pick-up address. Our driver will pick you up at your hotel, your place of work, your home, at the exit of your terminal or on the platform of the station.Our transfer service includes a door-to-door transportation service. You can also consult the list of meeting points with drivers VTC Disney .